q888 Terms
& Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and q888 ("q888", "we", "us", "our"), the operator of the online gaming platform accessible at q888.blog and its associated subdomains, applications, and services (collectively, "the Platform").

q888 operates as an internationally licensed online gaming operator providing sports betting — including cricket betting, PSL markets, table tennis, and other sports — live casino gaming, slot games, Kalaka Bingo, and related entertainment services to eligible adult users, including players located in Pakistan.

These Terms govern your access to and use of the Platform. They should be read in conjunction with q888's Privacy Policy, Responsible Gaming Policy, and any applicable game-specific or promotion-specific rules, all of which are incorporated herein by reference. By creating a q888 account or using any q888 service without an account, you agree to these Terms as they exist at the time of your use. Your continued use of the Platform following any update to these Terms constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

To be eligible to use the q888 Platform, you must satisfy all of the following requirements at the time of registration and on a continuous basis throughout your use of the Platform:

• You are at least 21 years of age;
• You have full legal capacity to enter into binding agreements under applicable law;
• You are not a Restricted Person as defined in Section 2 of these Terms;
• You are not acting on behalf of a third party when creating an account or placing any wager;
• You have not been previously suspended or permanently excluded from q888 for any reason;
• You are accessing the Platform on your own behalf and using your own funds for all deposits;
• All information you provide to q888 during registration and thereafter is accurate, complete, and current.

q888 employs CNIC-based age verification procedures during account registration. q888 reserves the right to request additional identity verification documents at any point during your account lifecycle. Where q888 has reasonable grounds to suspect that a User is under 21 years of age, it shall suspend the account immediately pending verification. Any winnings accrued during a suspended period shall be forfeited pending the outcome of the verification.

Underage gambling is illegal, harmful, and strictly prohibited on q888. If you become aware that a minor is accessing q888, please contact our support team immediately at [email protected].

Each User is permitted to hold only one (1) active account on the q888 Platform at any time. The creation of multiple accounts — whether by the same individual using different identity documents, mobile numbers, email addresses, or payment methods — constitutes a material breach of these Terms and may result in the immediate suspension and permanent closure of all associated accounts, forfeiture of all balances and pending winnings, and a permanent ban from q888.

When registering a q888 account, you agree to provide accurate, complete, and truthful information including, but not limited to: your full legal name, date of birth, CNIC number, Pakistani mobile number, and a valid email address. You are solely responsible for maintaining the accuracy of your account information and must update it promptly if any details change.

q888 reserves the right to conduct Know Your Customer ("KYC") verification checks at any stage of your account lifecycle. KYC verification may require you to submit copies of:

• Government-issued identity document (CNIC or Passport);
• Proof of address (utility bill, bank statement, or equivalent document dated within the last 90 days);
• Source of funds documentation where required under anti-money laundering procedures;
• Payment method verification documents where the deposit method is subject to ownership confirmation.

Failure to complete KYC verification within the timeframe requested by q888 may result in the temporary restriction of withdrawal privileges or account suspension until verification is satisfactorily completed. q888 will not be liable for any losses or inconvenience arising from a delay in verification where the User has not cooperated promptly with the process.

You are responsible for maintaining the confidentiality of your q888 login credentials. You must not share your username, password, or two-step verification codes with any third party. q888 will not be held responsible for any loss resulting from unauthorised access to your account where such access resulted from your failure to safeguard your credentials.

q888 accepts deposits and processes withdrawals in Pakistani Rupees (PKR) through the following payment methods: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank Transfer, and USDT (cryptocurrency). q888 does not impose currency conversion fees on PKR transactions.

Deposits: All deposits made to your q888 account must originate from a payment method registered in your own name. q888 does not accept third-party deposits. Deposits made via JazzCash and EasyPaisa are typically credited to your q888 wallet instantly. Bank transfer deposits may take 1 to 3 business hours to appear depending on network conditions. q888 reserves the right to impose minimum and maximum deposit limits, which are displayed within the Deposit section of your account dashboard.

Withdrawals: Withdrawal requests may be submitted at any time from your q888 account provided your account is verified, your identity has been confirmed, and there are no outstanding wagering requirements attached to your balance. Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible. q888 aims to process withdrawal requests to JazzCash and EasyPaisa within 5 to 30 minutes of approval. Bank transfer withdrawals may take up to 1 business day. Cryptocurrency withdrawals are subject to blockchain confirmation times.

q888 reserves the right to request additional verification before processing any withdrawal. Withdrawals that are found to have been funded by fraudulent, stolen, or otherwise illegitimate means will be refused and reported to relevant authorities. All funds on q888 must be used for genuine gaming activity and not for the purpose of money laundering or any other criminal activity.

q888 offers various bonuses and promotional offers to both new and existing players, including but not limited to: welcome deposit match bonuses, weekly cashback offers, reload bonuses, loyalty rewards, and VIP programme benefits. All bonuses and promotions offered by q888 are subject to the following general conditions in addition to any promotion-specific terms communicated at the time of the offer:

• Bonus offers are available to Eligible Users only and are subject to age verification;
• Only one active bonus may be held in your q888 account at any one time unless stated otherwise in the promotion terms;
• Bonus Funds and any winnings generated from Bonus Funds are subject to wagering requirements that must be completed before withdrawal. Wagering requirements are specified in the individual promotion terms;
• Games contribute to wagering requirements at different rates. Typically, slots contribute 100% of each stake wagered. Live casino games (including baccarat, roulette, and blackjack) may contribute at a reduced rate (commonly 10–20%). The specific contribution rates are detailed in each promotion's terms;
• q888 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time and without prior notice;
• Any attempt to exploit bonuses through systematic play, multiple accounts, collusion, or any other method designed to circumvent the spirit of the promotion will result in the forfeiture of all related bonus balances and winnings, and may result in account suspension;
• Cashback bonuses credited to your q888 account are typically free from wagering requirements unless stated otherwise in the specific promotion terms;
• Bonuses cannot be transferred, exchanged for cash, or applied to accounts other than the account for which they were issued.

All sports betting on q888 — including cricket markets covering PSL, T20 Internationals, ODIs, and Test matches, as well as table tennis and other sports — is subject to the specific betting rules communicated within the relevant betting market. In the event of any ambiguity, q888's official market rules as published on the Platform shall govern. q888 reserves the right to void any bet that has been placed in error, at incorrect odds, or in circumstances where the integrity of the market has been compromised.

All casino games available on q888 — including live dealer games such as baccarat, roulette, blackjack, Andar Bahar, and Teen Patti, as well as slot games, Kalaka Bingo, and game shows — are supplied by internationally licensed game providers and operate on certified Random Number Generator ("RNG") technology or, in the case of live dealer games, on real-time physical game outcomes conducted under controlled studio conditions.

The results of all games on q888 are final once the round or game outcome has been determined and communicated by the system or live dealer. q888 will not reverse a game result on the basis that the User is dissatisfied with the outcome, unless there is a demonstrable technical error that materially affected the game result. In cases of genuine technical malfunction, q888 will investigate and, at its discretion, may void the affected round and return stakes.

q888 sets minimum and maximum bet limits across all games and markets. These limits are displayed within each game interface and may be adjusted by q888 at any time without prior notice.

The following conduct is strictly prohibited on the q888 Platform. A breach of any of the following provisions may result in immediate account suspension, forfeiture of balances and pending winnings, and referral to relevant law enforcement authorities:

• Fraudulent activity: Using stolen, cloned, or otherwise fraudulently obtained payment instruments to fund your q888 account;
• Money laundering: Using q888 for the purpose of laundering funds derived from illegal activity;
• Bonus abuse: Creating multiple accounts, using VPNs, or employing any other technique to obtain bonuses beyond your individual entitlement;
• Collusion: Coordinating with other players to gain an unfair advantage in any multiplayer game or market;
• Manipulation: Using software, bots, automated systems, or any other technical tools to circumvent normal Platform operation or to gain an unfair advantage;
• Chargebacks: Initiating a chargeback or payment reversal after a deposit has been credited and used for gaming on q888;
• Sharing accounts: Allowing any other person to access or use your q888 account;
• Impersonation: Providing false identity information or impersonating another individual during registration or verification;
• Underage access: Allowing or facilitating access to q888 by any person under 21 years of age.

All content, materials, trademarks, logos, software, graphics, game designs, and other intellectual property published on or accessible through the q888 Platform are the property of q888 or its licensed game providers and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right, licence, or interest in any q888 intellectual property beyond the limited, non-exclusive, non-transferable licence to use the Platform for your personal gaming entertainment in accordance with these Terms.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any q888 content for any commercial purpose without the prior written consent of q888. Unauthorised use of q888's intellectual property constitutes a breach of these Terms and may give rise to civil and criminal liability.

To the maximum extent permitted by applicable law, q888 and its officers, directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with your use of the q888 Platform, including but not limited to:

• Loss of funds resulting from gambling losses, which are an inherent risk of participating in any gaming activity;
• Interruption, suspension, or termination of the Platform or any game due to technical failure, maintenance, or circumstances beyond q888's reasonable control;
• Losses arising from unauthorised access to your account where such access resulted from your failure to secure your login credentials;
• Inaccuracies in odds or game information that do not constitute a material error affecting the outcome of a properly placed bet;
• Losses arising from your failure to comply with these Terms, including forfeited bonuses or voided bets.

Nothing in these Terms shall exclude or limit q888's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation, to the extent such exclusions are not permitted by applicable law.

q888 is committed to providing a responsible gaming environment. As part of this commitment, q888 makes available the following responsible gaming tools to all registered users, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the maximum amount you can deposit into your q888 account. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Loss Limits: Set thresholds on the net amount you are willing to lose within a defined time period. Once a loss limit is reached, no further wagers can be placed until the period resets or the limit is adjusted upward after the required cooling period.
• Session Time Limits: Set maximum session durations after which you will be automatically logged out of your q888 account, with an on-screen reminder before the session ends.
• Cool-Off Period: Take a temporary break from q888 for a defined period (24 hours, 7 days, or 30 days) during which your account will be inaccessible for gaming and promotional communications will be suspended.
• Self-Exclusion: Request permanent or long-term exclusion from q888. Self-exclusion is irrevocable for the duration selected and cannot be reversed before the exclusion period has expired. Self-excluded accounts cannot be reactivated upon request prior to the exclusion end date.

If you are concerned about your gaming behaviour or that of someone you know, q888 strongly encourages seeking support. Our support team is available 24/7 via live chat and can assist with setting responsible gaming limits immediately. Please also visit our dedicated Responsible Gaming page for further information and links to support organisations.

q888 reserves the right to suspend, restrict, or permanently terminate your account, and to void or withhold any or all balances, bonuses, and pending withdrawals, in any of the following circumstances:

• You are found to have breached any provision of these Terms;
• You have provided false, inaccurate, or misleading information during registration or verification;
• Fraudulent or suspicious activity is detected on your account;
• Your account is linked to multi-accounting, bonus abuse, or collusion;
• You are identified as a Restricted Person as defined in these Terms;
• q888 is required to do so by applicable law, a court order, or a regulatory authority;
• You have initiated an unjustified chargeback against a q888 deposit transaction.

You may request the closure of your q888 account at any time by contacting support. Upon voluntary account closure, any real money balance remaining in your account (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to your registered payment method after standard verification. Account closure does not affect q888's right to pursue any outstanding liabilities owed by you prior to the closure date.

q888 reserves the right to amend, update, or replace these Terms & Conditions at any time. Changes will be communicated to registered users via email notification to the address on file and/or through an in-platform notification displayed upon your next login. The revised Terms will take effect from the date specified in the notification, which will be no less than seven (7) calendar days after the notification is issued, except where changes are required by applicable law or regulatory authority, in which case they take effect immediately.

Your continued use of the q888 Platform following the effective date of any revised Terms constitutes your unconditional acceptance of those Terms. If you do not accept the revised Terms, you must cease using the Platform and request voluntary account closure prior to the effective date of the changes.

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable under q888's international operating licence. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall first be referred to q888's internal dispute resolution process.

Internal Dispute Process: If you have a dispute with q888 regarding a bet result, account decision, or financial transaction, you must first submit a formal complaint to q888 support in writing via live chat or email to [email protected]. q888 will acknowledge your complaint within 24 hours and aim to resolve it within 7 business days. If you are not satisfied with q888's resolution, you may escalate the matter to q888's designated independent dispute resolution body as specified in your licensing terms.

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction where necessary to protect legitimate legal interests.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the q888 Platform, please contact our team through the following channels:

• Live Chat: Available directly on the q888 Platform, 24 hours a day, 7 days a week. Average response time: under 2 minutes.
• Support Email: [email protected] — please allow up to 24 hours for an email response, though most queries are addressed within 4 hours.

q888 support is available in both English and Urdu to ensure Pakistani players can communicate clearly and comfortably when raising account or gaming queries.